Legal & Commercial Terms

This page contains two policies read together at contract signing:

Section A — Terms of Use

Section B — Invoice Policy

Both are incorporated by reference into every SNXS service agreement, quotation, invoice, and booking confirmation. Separate policies apply to SNXS Creators Pad at app.snxs.ae.

Section A — Terms of Use

Scope: Governs access to www.snxs.ae and all SNXS agency services.

1. About SNXS

SkyNet X Solutions LLC FZ ("SNXS", "we", "us") is a professional agency registered in the Meydan Free Zone, Dubai, United Arab Emirates under Trade Licence No. 2531132.01.

We specialise in events and experiences, marketing and PR, community growth, business development, education, and innovation and technology enablement — with a primary focus on Web3, Blockchain, and AI sectors across the MENA region and globally.

All global engagements are conducted in alignment with UAE laws and regulations. SNXS does not engage with restricted jurisdictions or parties on any applicable sanctions list.

General enquiries: contact@snxs.ae

Legal matters: legal@snxs.ae

Compliance and data: compliance@snxs.ae

Website: www.snxs.ae

2. Acceptance of Terms

By accessing www.snxs.ae, submitting a quote request, booking a service, making a payment, or entering into any engagement with SNXS, you confirm that you have read, understood, and agree to be bound by:

• These Terms of Use

• The Invoice Policy (Section B of this page)

• The Privacy & Data Policy (snxs.ae/policies/privacy-and-data)

• The Client Policies (snxs.ae/policies/client-policies)

• The Partner & Vendor Policies, where applicable

• All policies listed at snxs.ae/policies

If you act on behalf of a company, you represent that you hold authority to bind that entity to these Terms.

These Terms are published in English. In the event of conflict between an English and Arabic version, the English version prevails unless the parties have expressly agreed otherwise in a signed written agreement.

If you do not agree, please discontinue use of this website and do not engage SNXS services.

3. Services

These Terms apply to all SNXS agency services including:

Events & Experiences

End-to-end event production, conference and summit management, exhibition booth design and build, AV and staging, permits and compliance, staffing, logistics, guest experience management, networking activations, and branded event experiences.

Marketing & PR

Social media strategy and management, content creation, visual branding, media outreach and press coverage, brand positioning, campaign management, and creative activations.

Community Growth

Telegram and Discord community setup and management, AMAs, X Spaces, webinars, ambassador programmes, and bilingual EN–AR content strategy.

Business Development

Influencer, KOL, and affiliate marketing management; sponsorship identification and negotiation; partner onboarding; and strategic partnerships with corporates, universities, and institutions.

Education

Web3, Blockchain, and AI workshops; corporate learning programmes; keynote facilitation; panel moderation; and curriculum design.

Innovation & Technology Enablement

Digital transformation advisory, AI workflow design and automation, workspace and productivity optimisation, IT consultancy, performance analytics, and data-driven growth strategy.

Company Setup Guidance

Trade licence referrals, visa process guidance, and co-working and free zone introductions.

Online Consultations

Service consultations booked via snxs.ae/book-online.

4. Quotations and Contracts

All quotations are valid for 14 calendar days from date of issue unless otherwise stated in writing. Acceptance of a quotation, payment of a deposit, or signing of a Service Agreement constitutes a legally binding contract between SNXS and the Client.

These Terms and all other policies at snxs.ae/policies form an integral part of every SNXS contract. The policy version URL and effective date serve as the incorporated version reference on all SNXS quotations and invoices.

Where a separately signed Service Agreement conflicts with these Terms, the Service Agreement prevails for the specific conflicting clause only. These Terms govern all other matters.

SNXS reserves the right to decline any engagement at its sole discretion before a formal contract is executed, including on compliance, sanctions, or due diligence grounds.

5. Fees, Pricing, and Payment

All fees are as agreed in the relevant quotation or Service Agreement. Unless expressly stated, all prices are quoted exclusive of UAE VAT at the applicable rate.

SNXS invoices in UAE Dirhams (AED) by default. Alternative currencies may be agreed in writing. The Client bears all foreign exchange conversion costs and intermediary bank charges.

Full payment terms are set out in the Invoice Policy (Section B).

No Cash Payments

SNXS does not accept cash payments for any service, deposit, or fee. All payments must be made by bank transfer, corporate cheque, or an approved digital payment gateway. This policy applies without exception under any circumstance.

6. Cancellation and Credits

All cancellations are governed exclusively by the Cancellation & Credit Policy at snxs.ae/policies/client-policies.

The default position is that all fees paid to SNXS are non-refundable. SNXS may, at its sole and absolute discretion, issue a credit note. Cash refunds require more than 30 days' notice, no supplier commitments deployed, and written management approval.

Please read the full Cancellation & Credit Policy before engaging our services.

7. Intellectual Property

All SNXS website content — including text, images, branding, logos, event methodologies, creative frameworks, and design — is protected under UAE Federal Decree-Law No. 38 of 2021 on Intellectual Property.

Client deliverables (event materials, content, designs, strategies) become the Client's property upon receipt of full and cleared payment, unless otherwise agreed in writing.

SNXS retains the right to reference completed work in its portfolio, case studies, website, and marketing materials unless written confidentiality was formally requested before project commencement.

You may not reproduce, distribute, adapt, or commercially use any SNXS-owned content without prior written authorisation.

8. Third-Party Suppliers

SNXS coordinates professional third-party suppliers — venues, AV companies, production houses, caterers, logistics providers, media platforms, and staffing agencies — who operate under their own commercial terms and are subject to SNXS's Supplier Policy.

SNXS is not liable for third-party acts, omissions, or service failures unless directly caused by SNXS negligence. Non-recoverable third-party costs committed following a confirmed booking remain payable by the Client regardless of cancellation.

9. Event Photography and Media

Events produced or co-managed by SNXS may be photographed, filmed, and live-streamed. Footage may be used in SNXS's portfolio, website, social media, and marketing materials.

Attendees who do not consent must notify legal@snxs.ae in writing before the event date. Retrospective removal of footage already shared publicly cannot be guaranteed.

10. Limitation of Liability

To the maximum extent permitted by UAE law, SNXS's total aggregate liability for any claim shall not exceed the total fees paid by the Client in the three-month period immediately preceding the claim.

SNXS is not liable for indirect, consequential, special, or punitive damages including loss of profits, business interruption, loss of data, or reputational damage.

SNXS is not liable for non-performance caused by force majeure events including natural disasters, pandemics, government restrictions, venue closures, platform outages, or other events beyond SNXS's reasonable control. UAE Federal Law provisions on force majeure apply.

11. Acceptable Use

You must not use www.snxs.ae or SNXS services to:

• Submit false, misleading, or fraudulent information or documents.

• Conduct or facilitate activity that violates UAE law or regulation.

• Engage any sanctioned party or restricted jurisdiction.

• Transmit harmful, defamatory, or unlawful content.

• Attempt unauthorised access to SNXS systems or data.

• Scrape, copy, or redistribute website content without permission.

• Request cash payments or unusual structuring of payments.

12. Restricted Parties and Jurisdictions

SNXS does not engage with individuals, entities, or projects associated with:

• FATF Black List jurisdictions (currently: Iran, North Korea, Myanmar)

• UAE Cabinet Terrorist Designation List

• UN Security Council Consolidated Sanctions List

• OFAC Specially Designated Nationals (SDN) List

• EU Consolidated Financial Sanctions List

Any engagement found to involve a restricted or sanctioned party will be terminated immediately without compensation or refund, and reported to the relevant UAE authority.

13. Governing Law and Disputes

These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any dispute shall first be subject to good-faith written negotiation for a period of 30 days from written notice. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the competent courts of the Emirate of Dubai.

14. Amendments

SNXS may update these Terms at any time. Revised Terms take effect from publication at snxs.ae/policies. Continued use of the website or SNXS services after publication constitutes acceptance.

Section B — Invoice Policy

Scope: Governs all invoices issued by SNXS and all supplier invoices submitted to SNXS. Issued under UAE Federal Decree-Law No. 8 of 2017 on Value Added Tax and Cabinet Decision No. 52 of 2017.

1. UAE VAT and Financial Compliance

All invoicing must comply with UAE Federal Tax Authority (FTA) requirements. The standard UAE VAT rate is 5%.

SNXS's VAT registration status is confirmed on all SNXS-issued invoices. Where SNXS operates below the mandatory registration threshold (AED 375,000 annual taxable supplies), invoices are issued exclusive of VAT and this is clearly stated on the face of the invoice. Clients requiring VAT status confirmation: contact@snxs.ae.

All SNXS financial transactions are recorded in a compliant accounting system providing a complete, timestamped, tamper-evident audit trail. All records are retained for a minimum of 5 years in accordance with UAE FTA requirements and are accessible to relevant authorities upon lawful request.

2. Mandatory Tax Invoice Fields

Every tax invoice issued by or to SNXS must include:

1. The words "Tax Invoice" prominently displayed.

2. Supplier's full legal name and registered business address.

3. Supplier's UAE Tax Registration Number (TRN) if VAT-registered.

4. Unique sequential invoice number and invoice date.

5. For invoices addressed to SNXS: SkyNet X Solutions LLC FZ, Meydan Free Zone, Dubai, UAE, Licence No. 2531132.01.

6. Clear, specific description of each service or good supplied.

7. Quantity, unit price, and total per line item.

8. VAT rate (5%) and VAT amount per line item, shown separately from the net amount.

9. Total amount payable inclusive of VAT in AED, or with AED equivalent for foreign currency invoices using the UAE Central Bank mid-rate on the invoice date.

Where a credit note relates to a VAT-applicable service, the credit note will state the net amount and VAT component separately, in accordance with UAE FTA requirements.

3. Payment Terms by Service Type

• Online consultations (book-online): 100% payment at time of booking.

• Project and event engagements: 50% deposit on contract signing; 50% balance on delivery or per agreed milestone schedule.

• Event and production services: 50% deposit at booking; balance due net 7 days before event execution date.

• Monthly retainers: 100% of the monthly fee payable by the 1st of each month in advance. No credit for partial months.

• Media buying and advertising: 100% advance before any media budget is committed to any platform or publisher. Non-refundable once committed.

• Sponsorship packages: Minimum 50% non-refundable deposit on signing; balance per agreed schedule.

• Supplier invoices to SNXS: Net 30 days from receipt of a valid, compliant UAE tax invoice.

4. Payment Methods

Approved payment methods for client payments to SNXS:

• Bank transfer to SNXS designated business bank account (preferred)

• Corporate or personal cheque payable to SkyNet X Solutions LLC FZ

• Approved digital payment gateway as confirmed in the quotation

SNXS payments to suppliers are made by bank transfer to the supplier's verified, registered bank account only.

No Cash — Absolute Policy

SNXS does not accept or make cash payments under any circumstances. Any request to pay or receive in cash will be declined and will trigger a compliance review. This policy applies without exception.

5. Currency and Foreign Exchange

SNXS invoices in UAE Dirhams (AED) by default.

Where a fee is agreed in a foreign currency, the invoice will state both the agreed foreign currency amount and the AED equivalent using the UAE Central Bank mid-rate on the invoice date.

The Client bears all foreign exchange conversion costs, intermediary bank charges, and transfer fees. Currency fluctuations between quotation and payment date do not affect the agreed AED-equivalent obligation unless expressly renegotiated in writing.

6. Late Payment

Invoices unpaid beyond the agreed payment date are subject to a late payment fee of 1.5% per month on the outstanding balance, in accordance with UAE Federal Law No. 2 of 2022 on Commercial Transactions.

SNXS reserves the right to suspend active service delivery, withhold completed deliverables, deny event access, and report overdue commercial debts pending payment resolution.

7. Overpayments

In the event of an overpayment, SNXS will notify the Client within 5 business days of identifying the surplus. SNXS will either issue a credit note for the surplus applicable to future services, or return the surplus by bank transfer, at SNXS's discretion. Overpayments are not held as cash deposits.

8. Invoice Submission to SNXS

All supplier invoices must be submitted to:

Email: contact@snxs.ae

Subject line format: Invoice – [Company Name] – [Invoice No.] – [Month YYYY]

Format: PDF only

Language: English

Currency: AED preferred; foreign currency invoices must include the AED equivalent per Clause 5 above.

Non-compliant invoices will be returned for correction. The 30-day payment clock resets on receipt of a corrected, compliant invoice.

9. Invoice Disputes

Any dispute regarding an invoice must be raised in writing to legal@snxs.ae within 7 calendar days of invoice receipt.

Disputed amounts are placed on hold pending resolution. Undisputed portions remain due and payable on the original date. SNXS will acknowledge invoice disputes within 3 business days.

10. Record Keeping

All tax invoices, purchase orders, credit notes, and payment records must be retained for a minimum of 5 years in accordance with UAE FTA requirements. Electronic copies are acceptable provided they are accessible, legible, and tamper-evident.

SNXS maintains all financial records in a compliant accounting system providing a complete, time-stamped audit trail accessible to the Compliance Officer, senior management, and authorised regulatory authorities upon lawful request.

Contact

General: contact@snxs.ae

Legal: legal@snxs.ae

Compliance: compliance@snxs.ae

SkyNet X Solutions LLC FZ · Meydan Free Zone · Dubai, UAE · Licence No. 2531132.01 · www.snxs.ae

All policies incorporated by reference into every SNXS contract.